1- Snag My New Home provides professional snagging inspections for new-build properties. Our clients’ satisfaction is paramount to us, and we always use our best skills and expertise to identify as many defects as possible within your property.

However, it may not always be possible to detect every issue. Factors such as limited access, restricted visibility, or human error may occasionally prevent certain defects from being identified. Snag My New Home cannot accept responsibility for any defects or issues that are missed or misrepresented despite our best efforts.

2- We make it very clear that we are here to help you every step of the way and pride ourselves on aftercare. Our goal is to get your house to the standard you expected. If your house builder refuses to complete defects we will advise you on the best ways to approach the builder. However, this is out of goodwill and our service is on the basis a snagging inspection and report. We take no responsibility if your builder refuses to complete defects.

3- Thermal Scan – we use latest thermal camera to scan your windows, external doors, radiators and underfloor heating.  If any issue found, then we will use thermal camera to scan any cold spots to capture the image of fault/issue. Please note thermal scan works only when weather is very cold, if weather at the time of inspection is not cold enough to carry out thermal scan then we will check physically that your external windows and doors seals are intact and air tight.

4- Personal and payment information may be processed by a third party company. This is purely in the interests of customer data protection. The current payment processor we used is “Stripe”.

5- The time required for each inspection can vary depending on the property’s size, build quality, and age. The number of issues found or the time taken to identify them does not affect the price you pay.

Your booking includes an estimated inspection time of around two hours, although the actual time on site may be slightly shorter or longer. Our surveyors always complete every inspection thoroughly and to the highest professional standards.

6- Receipt of our email confirmation to your provided email address is an agreement of the location, date, time and price. Any changes must be given via email latest 48 hours before the inspection takes place.

7- If the inspector is unable to gain access to the property on the day of the inspection then no refund will be allowed.

8- Booking Is Free – Full payment must be received latest 48 hours before the inspection time, otherwise your booking will be cancelled automatically.
We will send out a reminder to pay your pending invoice 72-48 hours before inspection. Any booking cancellation request should be made latest 24 hours before the inspection, otherwise the fee is non-refundable. 

9- 50% of paid fee will be NON-REFUNDABLE if upon arrival our surveyor finds out that property is unfinished and due to that he can not carry out the inspection. We strongly advise you that in order to prevent this, make sure your property is fully finished, cleaned and in a ‘ready to move in’ state on the inspection day.

10- It’s yours or your builders’ responsibility to provide our surveyor the keys to every area within your property to access it.
Please note, our surveyor will not investigate or chase if any key not given at the time of inspection, which might prevent him to inspect the particular room/area.