Terms and Conditions

Our inspection service

Snag My New Home provides professional snagging inspections for new build properties. Our clients’ satisfaction is paramount to us, and we always use our best skills and expertise to identify as many defects as possible within your property.

However, it may not always be possible to detect every issue. Factors such as limited access, restricted visibility or human error may occasionally prevent certain defects from being identified. Snag My New Home cannot accept responsibility for any defects or issues that are missed or misrepresented despite our best efforts.

Aftercare and your developer

We are here to help you every step of the way and pride ourselves on our aftercare. Our goal is to get your home to the standard you expected. If your housebuilder refuses to complete defects, we will advise you on the best ways to approach them.

This advice is given out of goodwill, and our service is provided on the basis of a snagging inspection and report. We take no responsibility if your builder refuses to complete defects.

Thermal scanning

Thermal scanning includes windows, external doors, radiators and underfloor heating. We use a thermal camera to scan for cold spots and capture an image of any fault or issue. Thermal scan images are added to the snagging report only if an issue is identified.

Please note that thermal scanning only works when the weather is very cold. If the weather at the time of inspection is not cold enough to carry out a thermal scan, we will physically check that your external window and door seals are intact and airtight.

Payment processing

Personal and payment information may be processed by a third-party company. This is purely in the interests of customer data protection. Our current payment processor is Stripe.

Inspection time

The time required for each inspection can vary depending on the property’s size, build quality and age. The number of issues found, or the time taken to identify them, does not affect the price you pay.

Your booking includes an estimated inspection time of around two hours, although the actual time on site may be slightly shorter or longer. Our surveyors always complete every inspection thoroughly and to the highest professional standards.

Booking confirmation and changes

Receipt of our email confirmation at the email address you provide constitutes agreement of the location, date, time and price. Any changes must be sent to us by email no later than 48 hours before the inspection takes place.

Access on the day

If the inspector is unable to gain access to the property on the day of the inspection, no refund will be given.

Payment and cancellations

Booking is free. Full payment must be received no later than 48 hours before the inspection time, otherwise your booking will be cancelled automatically. We will send a reminder to pay your pending invoice 72 to 48 hours before the inspection.

Any cancellation request must be made no later than 24 hours before the inspection, otherwise the fee is non-refundable.

Unfinished properties

The fee will be non-refundable if, on arrival, our surveyor finds that the property is unfinished and the inspection cannot be carried out. To prevent this, please make sure your property is fully finished, reasonably clean and in a ‘ready to move in’ state on the day of the inspection.

Keys and access to all areas

It is your or your builder’s responsibility to provide our surveyor with keys to every area within your property.

Please note that our surveyor will not investigate or chase any keys not provided at the time of the inspection, which may prevent a particular room or area from being inspected.