Water where it should not be
A badly sealed shower tray or a loose waste connection costs a builder an afternoon. Found two years later, behind a floor, it costs you a floor.
Almost every new build is handed over with faults still on it. We go through yours room by room, photograph every one and write it up against the standards your developer works to, so the list is something they can act on rather than argue with.
In the Home Builders Federation's 2025 survey, 93.7% of buyers reported faults to their builder. For the first two years after completion your developer carries the cost of putting them right. After that the bill moves to you, and the difference usually comes down to whether the fault was recorded properly, and when.
of buyers reported at least one issue to their builder
reported more than 15 issues in their new home
Home Builders Federation customer satisfaction survey, 2025.
A badly sealed shower tray or a loose waste connection costs a builder an afternoon. Found two years later, behind a floor, it costs you a floor.
Sockets wired the wrong way round, radiators that never reach the far end of the run, extractors vented into a loft. All common, all fixable on the builder's account.
Doors that catch, tiles out of line, render cracks, gaps at the skirting. We measure against the standards your developer is held to, not personal taste.
Most people book in under two minutes and never need to call us. If you would rather talk it through first, the phone is answered seven days a week.
Choose a slot in the calendar below and tell us the property type and size. You get written confirmation straight away and pay nothing up front.
Your inspector works the NHQB checklist room by room, then the loft, garage, garden and outside walls. Nothing is signed off from the doorway.
Every fault photographed, located and described in plain English, with the relevant tolerance noted. Send it to your developer exactly as it arrives.
The list follows the New Homes Quality Board checklist your developer already works to, which is why the findings are hard to wave away.
Each fault shown and located, room by room
From inspection to finished PDF report
Measured against published building tolerances
On Premium and Ultimate, weather permitting
Pick your property type and size. Nothing is added for travel, photographs or the report.
Carried out before you take the keys, so the developer has time to put things right while the house is still theirs.
The full inspection. Every room, the loft, garage, garden and outside walls, with everything tested rather than looked at.
Pre-completion inspection and premium survey together, so we also check the quality of the work your developer carried out in between.
Not sure which one fits your situation? Ask us on WhatsApp and we will tell you straight, even if the answer is the cheaper survey.
Verified Google reviews, left by people after their report landed.
Snag My New Home identified 97 snags that were outside the tolerance range. The surveyor was professional, thorough, and followed NHQB guidelines throughout. The report was very comprehensive and gave me peace of mind.
Liam was incredibly thorough with his checks and noticed so many things we never would have spotted. Booking was easy, communication was great, and the report arrived fast. Highly recommended!
Outstanding service from start to finish. The team responded to all our queries quickly via WhatsApp and email. The surveyor conducted a thorough inspection, took loads of pictures, and the report was delivered very quickly.
Would give 10 stars if I could. Waseem did a thorough job identifying snags and was very understanding. Very happy and impressed with the service. Easy to book and WhatsApp support was incredibly fast.
Under the New Homes Quality Code your developer has to let you appoint your own inspector for the pre-completion inspection, provided they belong to a recognised residential surveying body and carry professional indemnity insurance. Ours do.
Accredited with the Residential Property Surveyors Association and RICS, with professional indemnity cover in place.
Faults listed by room with photographs and the tolerance each one breaches. No interpretation needed.
Fast enough to raise with your developer in the same week as the inspection.
Phone, email or WhatsApp, before the inspection and after the report lands.
Confirmation by email and text straight away. No deposit, and you can move the appointment if your completion date moves.
Book the slot online, or ask us anything first. We answer seven days a week.